Contact information

Trade name: WilliamMetalBlade

Email: aftersale@williammetalblade.com

Physical address: 12南盛街, 大埔, 新界 香港特别行政区

VAT number:

Trade number:

Do you deliver to my country/area?
I’m a seller and I can’t really carry any items to the buyers. So I cooperate with shipping companies. The problem is most of my crafts are knife shape things that can not be shipped to a lot of countries. And the rules of each country always change as time pass. The simplest way to check it is by trying to place an order with your exact address.

I ordered your item how can I track it?
Firstly, thanks for your support for my small business. You can track the order via the tracking code we send to your mailbox. Sometimes the mail might be blocked by your mail system. Please check your junk box or contact us via our after-sales e-mail address aftersale@williammetalblade.com to get the tracking code if this situation happens.

Your tracking codes shows nothing/the Shop App says it’s incorrect?
It seems the Shop App does not support some of our tracking codes, especially our tracking code from China post (which usually starts with AQ, and looks like AQ123xxxxCN, most of the customers from the USA will get this code). You can track your order via other third-party tracking sites, https://www.17track.net/en for example. There is also a tracking page on my site to help you track the order.

How long does the delivery takes?
The delivery time is unstable because of a lot of reason. It’s about 15-25days to the USA and 20-40days to other countries. Sometimes it might be a little longer when the items are under review by our customs.

My order never shows up after the tracking code says it’s delivered?
Firstly, please check your mailbox, most of the postman won’t call you when the order comes.

Secondly, feel free to contact us via aftersale@williammetalblade.com. We will contact our shipper for assistance.

It’s over the promised delivery time but I still haven’t got my order?
The reason is various when an order is not delivered in time, especially because our crafts are mainly knife shape things. It might be reviewed by your customs, detained by customs, or lost during the transit.

Please feel free to contact us, we will check the tracking information with our shipper. We may need some of your patience in getting the order if the order is under review by your customs. And we will provide resending or refund if it’s detained or lost during the transit.

My order is failed to be delivered?
This situation is mainly happening because of an insufficient address according to the explanation of the post office (USPS especially). So please make sure the address is as exact as possible when you place an order. Please understand that buyer need to take the loss if you are providing the wrong address for delivery.

I got a broken item/wrong item?
Our product may contain some parts that are not so solid, and might broke under strong stoke during the transit. We provide a replacement or repair kit for this situation. And we will resend you the correct item if you got the wrong one.

I don’t want the order now, can I cancel it?
Yes, but please contact us within 24hours, a cancellation is unacceptable after the order was shipped out.